Stok Cold Brew’s Super Bowl ad featuring Sir Anthony Hopkins gets us excited...
As a proud Atlanta business, who’s part of the Moneypenny Group, born and bred in Wrexham, North Wales, we here at VoiceNation (America’s best phone answering service) are tuned into anything flying...
View ArticleThe benefits of an answering service for directors
Directors are constantly juggling multiple responsibilities from the everyday tasks to the big picture projects. With all these jobs on their plate, it’s no surprise that directors struggle to find any...
View ArticleWhy use a Virtual Secretary Service?
If you believe first impressions count, a Virtual Secretary Service might just be what your business is looking for. A Virtual Secretary Service makes it easy for your customers to contact your...
View ArticleAdmin Assistant vs Receptionist: what’s the difference?
What is a receptionist? The job of a receptionist is to be a brand ambassador, deliver amazing first impressions on your behalf and keep customers coming back. They’re crucial to every business they...
View ArticleWhat is call routing for businesses?
We all know how important it is that calls get to the right person and that they do so in a timely manner. Call routing is an awesome feature that organizes incoming calls into queues and directs them...
View ArticleWhat is an AI answering service?
If you’re a business that handles plenty of calls on a regular basis, then you know how hectic things can get on those busy days. Fortunately, thanks to the wonders of modern technology, AI is now more...
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Corporate jargon busting: is business terminology actually helpful?
Corporate jargon busting: is business terminology actually helpful? Let’s face it, if you’ve ever had to work in an office or business environment, then you’ve almost certainly heard your fair share of...
View ArticleGood First Impressions in Customer Service
The importance of first impressions in customer service Customer service is one of the most important elements of any business. The relationships you create with your customers has a direct effect on...
View ArticleWhat is round robin call routing for businesses?
It doesn’t matter what industry you work in, if you handle a lot of calls on a regular basis, then you know that making sure you answer each of them as quickly as possible is vital for your business’s...
View ArticleWhat is intelligent call routing?
Intelligent call routing (ICR) is a type of call routing system which uses technology to sort incoming calls into a queue or assigns them to a particular agent based on specific criteria input by the...
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